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With a number successful Call Center implementations for both inbound and Outbound environments since 1996, VASoft understands that nothing is more important than a successful implementation to ensure a successful Call Center.
Every customer has unique requirements, you are the expert on what you need to achieve and that’s why we make sure we listen and keep on listening, every step of the way.
Should you wish to make use of the VASoft implementation team then... one of our technical engineers and a specially assigned account manager will work with you as a team to coordinate the overall process from beginning to end. They will be in constant communication with you, and will be available to answer any of your questions or address your concerns.
From our initial understanding of your requirements through your project's initiation, installation, testing and training, everyone at VASoft will be working as a team to make your implementation successful.
Steps to a Successful Implementation:
1. Needs Determination and Outcome Requirements
Our VASoft account manager will help create a solution to exactly meet your requirements.
Deliverables to you may include a Scope of the project, A Process Flow document, a Needs Analysis and an Outcomes Requirements.
2. Project Initiation
The VASoft team will present the Outcome requirements for your approval and may include a Project Plan, Site Preparation Guides, and a Maintenance Agreement.
3. System Implementation
The VASoft team and your IT project manager will help to verify the completion of your site preparation. The VASoft technical team will be involved in preparing the system configuration and testing of your custom designed solution,
4. Installation and Training
The VASoft or a certified dealer will install equipment and any purchased hardware components, load software, and perform testing of all systems to your satisfaction. Once system verification is completed, your installation technician will train your users on your new applications.
5. Post-Implementation
Follow-Up VASoft will make sure everything is running smoothly, and making sure any technical support issues are being directed to our Help Desk Support Team. |
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