Welcome to Nova IVR

Integrated Voice response can be used as a very effective communication tool, however can also cost a company a number of clients who are not prepared to deal with IVR solutions.

In today’s business climate it is imperative that we treat our customers like gold, we service and support them in the way they want to be treated, and that may not always be in the most cost effective manner for you the supplier.

Keeping customers does cost money, and the implementation of an IVR is a sure way in which to reduce these costs, however an IVR does need to be smooth, have sensible menu options, always have a way to bypass it for those who prefer human service and live, up to the minute data. Nothing is more frustrating than using an IVR that keeps telling the same information or is not current with the change you just did.

A IVR system can and should be integrated into your Contact Center and the agents managing overflow calls from the IVR should be able to have all the data the customer imputed transferred to them at the time of answering the call.

The implementation of an IVR is as always a business decision that should not be made lightly, not only the cost of the solution should be measured but the additional traffic flow, speed of transaction delivery and number of calls transferred to agents. Companies need to take into account customers have feelings, nuances and expressions which can be lost to them when making use of IVR solutions.

The Nova IP IVR can be added into the Call Center and Contact Center as additional modules and will integrate seamlessly with all of the Nova modules. IVR can be used for both inbound and outbound environments with great success.

The Nova IVR application can be used as a standalone application or in conjunction with other back office applications and databases.

As always the Nova IVR is designed to ensure ownership and scalability by our clients, should you require any additional information or would like a demonstration please do not hesitate to call on 1 847 481 8040