Welcome to Nova IP Contact Center- SaaS

The Nova IP contact center is the next step in your growth, confidence and skill within your Call Center. Moving into the Contact Center is once again a business decision and should not be taken lightly. Not all Call Centers need to be Contact Centers.

However if the business dictates the move into ensuring all forms of communication are handled and managed then the Nova IP Contact Center is the right solution.

Built on the same foundations as Nova IP Call Center the Contact Center expands into the Contact Center by adding the required modules at your pace.

The Nova IP Contact Center will integrate to existing back office applications and databases to ensure smooth, effective and efficient IVR transactions, as well as managed voice mail, emails, fax, SMS and Web chats. Each of these forms of communication have their own queue and skill requirement and are managed accordingly. The Nova IP Contact Center will also work hand in hand with Fusion and Tamaya to deliver a turnkey solution that is managed and controlled from end to end.

Should you require any additional information or would like a demonstration on the Nova IP Contact Center please give us a call on 1 847 481 8040.