Welcome to Nova IP Voice Recording- VraS

In today’s Call Centers and Contact Centers voice recording is a "must have". It ensures you and your callers protection, it reduces bad attitudes from both parties, and ensures proper and continuous product and skills training can be done.

Voice recording will help management determine skill levels, efficiencies and potential within the environment, as well as ensure standards are met and adhered to.

However the easy retrieval of recordings is imperative for a solution to be successful, and not only should a supervisor or manager have access to the recording but the agent for listening purposes.

Voice recordings may not be changed or deleted by anyone and can be stored in a number of different formats from vox, wave and even smaller files. Do keep in mind that as the file size reduces, so may the voice quality of the recording.

The Nova IP Voice recording solution records all calls from start of dial to disconnect and the files are systematically managed for save purposes, which can be linked to a call result. All calls that result codes are different can be stored in alternative directories.

In addition to voice recording, Nova IP recording can include screen capture and recording either in real time or on a timed basis, thus allowing us to manage and check the data the agent is capturing, which could be imperative in the case of a spelling mistake.

Screen recording allows supervisors and managers to ensure that the agent is not taking longer than required to complete tasks after the communication with the client has finished.

Should you like additional information or a product demonstration of the Nova IP recorder, please give us a call on 1 847 481 8040